Effective Date: January 1, 2025
Last Updated: January 1, 2025
Engineered Quartz Stone (“we,” “us,” or “our”) operates the website engineered-quartzstone.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an inquiry form, request a quotation, or otherwise interact with our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
We are committed to protecting the privacy of our visitors, prospective buyers, distributors, fabricators, and business partners worldwide. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website.
1. Information We Collect
1.1 Personal Information You Provide Voluntarily
When you interact with our website — such as submitting an inquiry form, requesting a free quote, or contacting us via email or WhatsApp — we may collect the following personal information:
- Full name
- Company name
- Email address
- Phone number or WhatsApp number
- Country or region
- Product interests (e.g., quartz slabs, countertops, vanity tops, custom colors)
- Project details and messages you include in your inquiry
You are not required to provide any personal information to browse our website. However, certain features — such as requesting a quotation or receiving product samples — require you to submit contact details so that we can respond to your inquiry.
1.2 Information Collected Automatically
When you visit our website, our servers and third-party analytics tools may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Referring website URL
- Pages visited and time spent on each page
- Date and time of your visit
- Geographic location (at the country or city level, derived from your IP address)
This information is collected through cookies, web beacons, server logs, and similar tracking technologies. It is used in aggregate form to analyze website traffic, improve user experience, and understand how visitors engage with our content.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to inquiries: To process and reply to your quotation requests, product inquiries, sample requests, and other communications.
- Providing customer service: To follow up on your interest in our engineered quartz stone products and provide relevant product information, pricing, and technical specifications.
- Improving our website: To analyze website usage patterns, identify popular content, optimize page performance, and enhance the overall user experience.
- Marketing communications: With your consent, to send you occasional product updates, new color launches, industry news, or promotional offers related to engineered quartz stone. You may opt out of these communications at any time.
- Business operations: To manage our business relationship with you, process orders, arrange shipping logistics, and maintain accurate records.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain preferences.
3.1 Types of Cookies We Use
- Essential cookies: These cookies are necessary for the website to function properly. They enable core features such as page navigation and access to secure areas of the website.
- Analytics cookies: We use tools such as Google Analytics to understand how visitors interact with our website. These cookies collect information in an aggregated and anonymous form, including the number of visitors, the pages they visit, and the sources of traffic.
- Functional cookies: These cookies remember your preferences (such as language selection) to provide a more personalized experience.
3.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, please note that disabling cookies may affect the functionality of certain parts of our website. For more information on managing cookies, consult your browser’s help documentation.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you — such as email hosting providers, CRM platforms, web analytics services, and freight forwarding partners. These service providers are contractually obligated to protect your data and may only use it for the purposes we specify.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- With your consent: We may share your information for any other purpose with your explicit consent.
5. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Inquiry data and customer communication records are typically retained for a period of three (3) years from the date of your last interaction with us, after which they are securely deleted or anonymized.
If you request that we delete your personal information, we will do so within a reasonable timeframe, unless we are required by law to retain it.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You provide your information at your own risk.
7. International Data Transfers
Our company is based in China, and our servers and service providers may be located in various countries around the world. By submitting your personal information through our website, you acknowledge and consent to the transfer of your data to China and other jurisdictions that may have different data protection laws than your country of residence.
We take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed or stored.
8. Your Rights and Choices
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to erasure: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to restrict processing: You may request that we limit the processing of your personal information under certain circumstances.
- Right to object: You may object to the processing of your personal information for direct marketing purposes.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, partner websites, and external resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
10. Children’s Privacy
Our website and services are designed for business-to-business (B2B) use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Company: Engineered Quartz Stone
- Address: No. 888 Industrial Zone, Guangdong Province, China
- Email: [email protected]
- Phone: +86 138 0000 0000
- WhatsApp: +86 138 0000 0000
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.